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Canvas is a learning management system. In other words, it is a platform for hosting course content, delivering online quizzes, accepting online assignment submissions, disseminating grades and feedback, and more. All USU students, faculty, and staff have access to Canvas and can login to Canvas at Instructors and TAs needing help with Canvas can call CIDI at (435) 797-9506. Students may get help by calling the IT Service Desk at 435-797-HELP (4357).


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Support Information for High Volume Periods

Support resources are in high demand at this time. In order to best serve you, please review the resources provided on our website. If you still require assistance, try to contact the most appropriate level of support as follows.

IT Desktop Support

Contact your IT Desktop Support person for:

  • Hardware issues
  • Audio/video troubleshooting
  • Email, Banner, and other basic technical issues

IT Service Desk

  • Login issues (including DUO, password issues)
  • Webex meeting troubleshooting

Center for Innovative Design and Instruction

Contact CIDI

  • Canvas
  • Video (MyMedia, Media Gallery, Kaltura)
  • Proctored testing
  • WebEx set-up