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Center for Innovative Design & Instruction

CIDI's help guides are moving to, a new hub for all teaching resources.

bird's eye view of Utah State University campus at night with the url

The Center for Innovative Design and Instruction (CIDI) helps university instructors create and maintain high quality learning environments. We provide access to practical tools, relevant data, prompt and effective support, consultation, and hands-on training.

CIDI endorses the principles of Aggies Think, Care, Act.


Chat Support
For Teachers

M–F, 7 a.m.–7 p.m.


Contact Us

Drop-In Support: A small number of CIDI employees work on-site during business hours and can provide limited drop-in support, depending on their appointment schedule. CIDI employess are most readily available for support through phone, chat, email, web conference, or scheduled appointments. 

Phone Support

(435) 797-9506

  • Dial 1 for CIDI personnel (M-F, 8 a.m. - 5 p.m.)
  • Dial 2 for Canvas corporate support line 
    (Available 24/7 for USU only)

Email Support

Vendor Provided Support

CIDI Drop-In Support
Available on a limited basis. Appointments encouraged.

  • Logan Campus: 
    DE 311 (Third Floor)
    M-F, 8 a.m. - 5 p.m.

  • USU Eastern, Price Campus
    Library and Learning Commons, LLC 107

Other Campus Support Teams

IT Service Desk

435.797.4357(HELP) •

  • Login issues (including DUO, password issues)
  • Email, Banner, and other basic technical issues
  • Classroom and WebEx/Zoom Support

Testing Center

435.797.3617 •